The website that I have maintained for some years was down for many days and I got very upset. I understand that this really happens sometimes, but no, not these days! I have to update it in preparation for the long holidays. I emailed the online support team behind the hosting company and I got an auto-reply that their support system changed so I must proceed to their contact center webpage which would take few mouseclicks before you can email or have a live chat with their agent. Fine. It took two (2) days before I got a reply to my email. My specific concern was not answered, and instead, I was pushed to subscribe to a higher subscription plan package. Prior to the system change, the previous online help page showed a more customer-friendly online form with a button to attach a file, say, the screenshot showing the specific problem, and I got an immediate reply. There was this agent who was very caring as if he were your son who would not leave you until you were happy wit...